TERMS OF SERVICE

Last updated: August 29, 2026

These Terms of Service (“Terms”) govern your use of the Velaren website, shopvelaren.com, and any purchases made through our store.

Throughout these Terms, “Velaren,” “we,” “us,” and “our” refer to Velaren. By accessing our website or purchasing from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have given permission for any minor dependents to use this website under your supervision.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other harmful material through the website.

Violation of these Terms may result in termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that information you submit through the website, excluding payment information, may be transferred across different networks and adapted to technical requirements.

Payment information is encrypted during transmission through our payment providers.

You may not reproduce, copy, sell, resell, or exploit any portion of our website or Services without our prior written permission.

3. PRODUCTS AND SERVICES

We make reasonable efforts to display our products, packaging, colors, descriptions, and other details as accurately as possible.

However, we cannot guarantee that your device will display colors or product images perfectly.

Product packaging, labels, ingredients, or presentation may occasionally change without notice when necessary due to supplier, manufacturing, regulatory, or operational updates.

We reserve the right to:

• Limit the sale of products to any person, geographic region, or jurisdiction.

• Limit quantities purchased per customer or order.

• Change product pricing or availability at any time.

• Discontinue products without notice.

Any offer for a product is void where prohibited by law.

4. HEALTH AND SUPPLEMENT DISCLAIMER

Velaren products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes only and is not intended to replace advice from a qualified healthcare professional.

Results may vary from person to person.

You should consult an appropriate healthcare professional before using dietary supplements, particularly if you:

• Are pregnant or breastfeeding.

• Take prescription or over-the-counter medications.

• Have a medical condition.

• Are scheduled for surgery.

• Have concerns about possible interactions or allergies.

Always follow the directions and warnings provided on the product label.

5. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current.

However, information may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping, or other content.

We reserve the right to correct errors, update information, or cancel orders when necessary, including after an order has been submitted.

6. PRICES AND PAYMENT

All prices are displayed in the currency shown at checkout.

Prices, promotions, discounts, bundles, and offers may change at any time without prior notice.

You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store.

We reserve the right to cancel or limit orders that appear fraudulent, unauthorized, abusive, or intended for resale.

7. ORDERS

Submitting an order does not guarantee acceptance.

We reserve the right to reject or cancel an order when reasonably necessary, including because of:

• Suspected fraud.

• Payment authorization issues.

• Pricing or listing errors.

• Product availability.

• Shipping restrictions.

• Incorrect customer information.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

8. SHIPPING

Shipping options, availability, costs, and applicable destinations are displayed at checkout.

Velaren currently offers free standard shipping for eligible U.S. orders.

Delivery estimates are not guaranteed and may be affected by carriers, weather, holidays, customs, address issues, or other circumstances outside our control.

Please review our Shipping Policy for additional details.

9. RETURNS AND REFUNDS

Returns, replacements, and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

Nothing in these Terms limits consumer rights that cannot legally be waived.

10. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, bundles, and special pricing may be subject to additional conditions.

Unless otherwise stated:

• Discounts cannot be combined.

• Promotions have no cash value.

• Promotional offers may be changed or discontinued at any time.

• We reserve the right to reject misuse or manipulation of promotions.

11. THIRD-PARTY SERVICES

Our store may use third-party services such as Shopify, payment processors, shipping providers, analytics providers, advertising platforms, and other service providers.

We are not responsible for the independent actions, content, policies, or availability of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control.

These tools are provided on an “as is” and “as available” basis without warranties regarding their operation.

Your use of optional third-party tools is at your own discretion and risk.

13. USER CONTENT AND FEEDBACK

If you submit reviews, feedback, photographs, suggestions, ideas, or other content to us, you grant Velaren a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, adapt, and display that content for legitimate business and promotional purposes, subject to applicable law.

You confirm that content you submit:

• Does not violate another person's intellectual property rights.

• Is not unlawful, abusive, defamatory, or misleading.

• Does not contain malicious software.

• Does not impersonate another person.

We reserve the right to remove content that violates these Terms.

14. PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, share, and protect personal information.

15. PROHIBITED USES

You may not use our website or Services:

• For unlawful purposes.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To harass, abuse, threaten, or discriminate against others.

• To submit false or misleading information.

• To distribute viruses, malware, or harmful code.

• To collect personal information about others without authorization.

• To interfere with the security or functionality of the website.

• To engage in fraud, payment abuse, or unauthorized transactions.

We reserve the right to terminate access for violations of these restrictions.

16. INTELLECTUAL PROPERTY

All content appearing on the Velaren website, including branding, logos, graphics, product presentation, photographs, text, design elements, and other materials owned by Velaren is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially exploit our protected content without prior written permission.

17. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free.

• All information will always be completely accurate or current.

• The Services will meet every user's individual expectations.

• Specific results will be achieved from using our products.

Nothing in this section excludes warranties or rights that cannot legally be excluded.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velaren and its affiliates, employees, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, Services, or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be unlawful.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Velaren harmless from claims, liabilities, damages, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain valid and enforceable.

21. TERMINATION

These Terms remain effective unless terminated by either you or Velaren.

You may stop using our Services at any time.

We may suspend or terminate access to the website or Services if we reasonably believe these Terms have been violated.

Obligations and liabilities incurred before termination will survive termination where applicable.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between you and Velaren concerning your use of the Services.

23. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws applicable to Velaren's operations and any mandatory consumer protection laws that apply based on your location.

Nothing in these Terms limits rights granted to consumers under applicable law.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable requirements.

The latest version will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

25. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

support@shopvelaren.com

Website: shopvelaren.com