Refund policy

REFUND POLICY

Last updated: August 3, 2026

We want you to feel confident ordering from Velaren. This policy explains when a return, replacement, or refund may be available and how to request one.

60-DAY RETURN WINDOW

You may request a return or refund within 60 days after your order is delivered. To be eligible, the product must be unused, unopened, in its original packaging, and accompanied by valid proof of purchase, such as your order number.

ITEMS THAT CANNOT BE RETURNED

The following items cannot be returned:

  • Opened or unsealed supplements, except when the product arrived damaged, defective, or incorrect.
  • Gift cards.
  • Items marked as final sale or clearance.
  • Products returned without prior authorization.

HOW TO START A RETURN

Email support@shopvelaren.com before sending anything back.

Please include:

  • Your order number.
  • The email address used for the order.
  • The reason for your return request.
  • Photographs if the product arrived damaged, defective, or incorrect.

If your return is approved, we will provide the return address and instructions. Items sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect so we can review the issue and arrange an appropriate replacement or refund.

We may request photographs of the product and its packaging.

REFUNDS

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to post the refund after it has been processed.

Unless the product was damaged, defective, or sent incorrectly, original shipping charges are non-refundable. A refund will not exceed the amount actually paid for the eligible product.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

We recommend using a trackable shipping service. Velaren is not responsible for returns lost during transit.

EXCHANGES

We replace products only when they are damaged, defective, or incorrect.

Contact support@shopvelaren.com within 7 days of delivery to request an exchange.

LATE OR MISSING REFUNDS

If an approved refund has not appeared after 10 business days, first check with your bank or payment provider.

If the refund is still missing, contact support@shopvelaren.com.

INTERNATIONAL ORDERS

Return shipping costs, customs duties, import taxes, and similar charges are the customer’s responsibility and are non-refundable unless required by applicable law or the order was incorrect or defective.

CHARGEBACKS AND PAYMENT DISPUTES

Please contact us before opening a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

YOUR LEGAL RIGHTS

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

CHANGES TO THIS POLICY

We may update this policy from time to time. The current version will always be posted on this page together with its latest update date.

CONTACT US

For questions about returns or refunds, email:

support@shopvelaren.com