Shipping policy

SHIPPING POLICY

Last updated: August 29, 2026

Thank you for shopping with Velaren. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

ORDER PROCESSING

Orders are processed after payment has been successfully authorized. Processing times may vary during weekends, holidays, periods of high order volume, or when additional order verification is required.

Once your order has shipped, you will receive a shipping confirmation when tracking information is available.

SHIPPING DESTINATIONS

Available shipping destinations and delivery methods are shown at checkout. If a shipping option is not available for your address, we are unable to ship the order to that destination at that time.

U.S. SHIPPING

Velaren currently offers free standard shipping for eligible orders shipped within the United States.

DELIVERY ESTIMATES

Any delivery estimate shown at checkout, in a shipping confirmation, or through order tracking is an estimate and is not a guaranteed delivery date.

Delivery times can vary depending on the destination, carrier operations, weather, holidays, customs, and other circumstances outside our control.

TRACKING YOUR ORDER

When tracking is available, we will provide tracking information after your order ships. Tracking updates may take some time to appear after the carrier receives the package.

ADDRESS ACCURACY

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@shopvelaren.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Velaren is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

LOST, DELAYED, OR MISSING PACKAGES

If your tracking shows no meaningful movement for an extended period, or your package appears to be lost, please contact us at support@shopvelaren.com with your order number. We will review the shipment and assist you with the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. If the package is still missing, contact us so we can review the situation.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@shopvelaren.com.

Please include your order number and photographs of the product and packaging when possible. Eligible claims will be handled in accordance with our Refund Policy.

INTERNATIONAL ORDERS

If international shipping is available for your order at checkout, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply.

Unless otherwise stated or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping charge paid to Velaren.

International shipments may also experience customs-related delays that are outside our control.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at support@shopvelaren.com.

We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

CONTACT US

For shipping questions, please email support@shopvelaren.com.